Sunil is responsible for the entire enterprise transformation to the cloud at JDRF. In this discussion, Sunil talks about technology’s role in the Engagement Special leads Economy, strategies for customers and employees, and change management as a senior leader. Q: What must senior leadership do to stay ahead in the Engagement Economy? I believe that how effectively Special leads we use technology to take our business to the next level is critical.
Technology is a disruptor, and each organization needs to constantly Special leads evaluate how they can use emerging technology to transform their business model. If that doesn’t happen, it’s most likely that your competitor, or someone who is not even on your radar, will use Special leads it to disrupt your business model. Companies like Airbnb, Uber, and Netflix are leaders who successfully took advantage of technology to create Special leads new business models.
Mercedes is another brand that I greatly admire for their ability to be Special leads customer-centric and focus on customer lifetime value. Q: What has JDRF done to increase engagement? Overall, the transformation of the enterprise has enabled engagement with customers Special leads and employees to further our mission. Successfully driving engagement can make them passionate, and that, in turn, leads to a lot of influencers or ambassadors who will help build a loyal customer base.